Import VoC / VoE feeds (sentiment, NPS, CSAT)

VoC import is part of the Enterprise beta and requires a per-client opt-in: open the client page, go to Data & integrations, and enable VoC import. The journey must be assigned to that client.

1. On the journey, open Voice of Customer in the sidebar.
2. Upload a CSV (up to 5 MB) with a header row.
3. Map the columns: date and score are required; verbatim and a stage hint are optional.
4. Pick the scale (NPS, eNPS, CSAT, or Sentiment).
5. Review the preview — it shows how many rows are valid, invalid, and duplicate.
6. Click Apply. The journey is auto-snapshotted first, so you can restore it from version history.

NPS — scores 0–10:

date,score,verbatim,stage
2026-05-02,9,Setup was painless,Onboarding

eNPS — scores 0–10. The default on Employee Experience journeys:

date,score,verbatim
2026-05-02,3,Too many handover meetings

CSAT — scores 1–5:

date,score,verbatim
2026-05-02,4,Support resolved it the same day

Sentiment — scores from -1 to 1:

date,score,verbatim
2026-05-02,-0.4,Checkout kept erroring

If your CSV has a stage column, values are matched against your stage names case-insensitively. Rows that don't match any stage land in the Unassigned bucket, where you can assign them in bulk.

Imported records feed the Insights tab: a monthly sentiment trend plus per-stage averages.

• 5,000 records per journey
• 5 MB per CSV file
• Duplicate rows are detected and skipped automatically